The payment refund policy for a Jesta app will depend on the specific terms and conditions of the app. However, here are some general guidelines that can be followed:
1. Cancellation Policy: Jesta app should clearly outline the cancellation policy for appointments. If a doctor cancels an appointment within a certain time frame (e.g. 24 hours before the scheduled appointment), they may be entitled to a full or partial refund.
2. Refund Policy: Jesta app should clearly outline the refund policy for canceled appointments. If a doctor is entitled to a refund, Jesta app should clearly state the amount of the refund and the timeline for processing the refund.
3. No-Show Policy: If a doctor fails to show up for a scheduled appointment, they may not be entitled to a refund. Jesta app should clearly state the no-show policy and any associated fees.
4. Technical Issues: In case of any technical issues, such as a payment error or a problem with the app, the user should be able to contact customer support for assistance.
5. Exceptions: Jesta app should clearly state any exceptions to the refund policy, such as in cases of medical emergencies or other extenuating circumstances.
It is important to note that the payment refund policy should be clearly communicated to users before they make a payment and book an appointment. This can be done through the app's terms and conditions or a separate refund policy page.